Shipping & Returns
All products are sent with gel packs or dry ice (depending on the product) via express.
Same Day Shipping Order Deadline
Same-day shipping orders need to be placed by 9AM EST, Monday through Thuresday.
Please send packages to a location where there will be someone available. We are not responsible for products that spoil if there is not someone to receive them on the date requested. We do not ship to a PO box.
All shipment will require a signature on delivery.
Redirecting Shipments In Transit
In the event you need to change the shipping address on an order after it has shipped, contact us immediately. We may be able to redirect it in transit. We may, at our discretion, charge an additional $10 for this service in order to cover redirect fees incurred with the shipping company.
Return & Exchange Policy
We guarantee that your order will arrive in excellent condition.
We do not take returns. However, at our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition.
If you would like to request a credit or your order to be re-sent, here's what to do:
1) Take a photo of the product.
2) Put the product into your refrigerator or freezer as you normally would.
3) Contact us immediately at info.wagyumater.com
You must contact us within 24 hours of order receipt to make a claim.
If you place an order and subsequently cancel it, we may, at our sole discretion, charge a 10% cancellation/re-stocking fee.
We are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it.